Resume
Experience
2020 - Present
Professional Development Facilitator
As a Professional Development Facilitator at Behavioral Health Network, I serve as an Instructional Designer proficient in various applications such as Adobe Creative Cloud, Camtasia, Canva, and Articulate. My focus lies in crafting engaging e-learning training content, emphasizing video editing skills. I specialize in developing e-learning modules within a learning management system, incorporating a social justice lens into adult learning principles. Additionally, I take on the role of Project Manager and Liaison for the Leadership and Supervisory Institute, collaborating with subject matter experts to create and deliver effective trainings. Holding certifications as a Crisis Prevention Intervention and CPR instructor, I am dedicated to promoting lifelong learning and staying up-to-date with industry trends through continuous professional development. Collaboration with subject matter experts remains a part of my approach to enriching learning experiences.
Behavioral Health Network
Western MA
2017-2019
Paralegal
In my previous role, I played an important role in legal processes by working with clients and stakeholders to gather and monitor case information. My responsibilities included supporting counsel in the preparation of responses, providing necessary documentation for discovery requests, and conducting thorough client intakes. I meticulously entered information into the company database to ensure accurate and organized records. Additionally, I took charge of preparing legal briefs, motions, and pleadings, contributing to the smooth flow of legal proceedings.
McLean And McLean
Agawam, MA
2011-2016
Lead Flight Attendant
In my role at Hawaiian Airlines, I prioritized passenger safety and comfort by ensuring a secure and pleasant onboard experience. Delivering excellent customer service, I addressed passenger inquiries and swiftly resolved any issues that arose. Additionally, I played a key role in enhancing passenger comfort by distributing necessary supplies during flights. In a mentoring capacity, I oversaw and guided junior flight attendants, emphasizing the importance of adherence to safety procedures and crew standards. My understanding of diverse cultures and clientele contributed to creating an inclusive and welcoming atmosphere on board.
Hawaiian Airlines
Honolulu, HI
Professional skillset
Team Building
Project Management
Cultural Awareness
Adult Learning
Problem Solving
Video / Audio Editing
Leadership and Supervision
E-Learning
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Software
Camtasia
Adobe Creative Suite
Articulate
Smartsheet